Notes

Commuter Express Lanes

September 25th, 2011 in Interaction Design by 0 Comments

Notes on my observations of Grand Central Terminal

Main Concourse:

  • People are going from Point A -> B
  • Few folks stop and ask for directions at the center question booth
  • Buy tickers on the side walls
  • Transition area; have options to go to tracks, shopping, eating, or leave
  • All shops and food are on the way to/from the platforms, spread out, or downstairs
  • Architecture, ceiling capture attention
  • People with too much time people-watch from the French-inspired stairs
  • Most ignore architecture/surroundings if on tight schedule
  • Wings contain shopping
  • Food court at bottom
  • Looks like they don’t want you to sit in the main concourse.
  • Arrive through 6 door entrences and tracks (via ramps)
  • You have to pass through the main concourse (possible bottleneck)
  • People don’t look like they are enjoying themselves
  • Folks have places to go; dictated by time
  • Unless they are in a group or with significant other, they look “busy”
  • Main concourse is a natural stopping point, contains info booth, trains schedule, clock
  • Grand staircases, people love to stop and stare down
  • Beaux-arts architecture
  • Dinning downstairs
  • Middle help desk = tourism help magnet
  • Train departure affects decision-making behavior

Discussion Notes:

  • Floor markings to designate non-traffic area
  • Non-traffic area
  • Designated circles
  • Outline floor areas
  • Minimize/Decongestant¬†traffic flow
  • Improve traffic flow
  • “Bike Lane” style
  • Commuter Express Lane
  • Make people happier

Online Notes: Via google docs

3-Slide: Via google docs

Author: ezraezra

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